Shipping policy

Where your order ships from

Rootside stock sits in two places, and it makes a real difference to how quickly your order arrives.

Our US warehouse — 3 to 5 business days. Most of the machines, including every press, Rootside Mylk, Rootside Swirl and the Lever.

Our overseas partner — 8 to 14 business days. A number of the smaller items, including Rootside Rinse, Rinse XL, H2 and the Hand Press.

Every product page states which lane that item is in. If your order mixes both, the items ship separately and you'll receive a tracking number for each. You are only charged shipping once.

Cost

Free on orders over $75. Otherwise a flat $6.95 anywhere in the United States.

We currently ship within the United States only, and cannot ship to PO boxes on the overseas lane.

Processing

Orders placed before 2pm CT on a business day are usually labelled the same day. Weekend orders go out on Monday.

Tracking

You'll receive a tracking link by email once the label is created, usually within one business day.

Tracking on the overseas lane can sit without updating for the first 3 to 5 days while the parcel consolidates. This is normal and doesn't mean it's lost. If there's no movement after 10 business days, contact us at storesupport.hq@gmail.com and we'll chase it.

Lost or delayed parcels

If a parcel is confirmed lost in transit we'll replace it at our cost. You don't need to file the claim — we do that.

Incorrect addresses

Please check your shipping address at checkout. We can usually correct an address before an order ships, but once it's dispatched we can't reroute it. Parcels returned to us due to an incorrect address can be reshipped at the customer's cost.

Contact

Email storesupport.hq@gmail.com and a person will reply within one business day.