Shipping Policy

Shipping Policy

[BEFORE LAUNCH: place one test order and time it. Replace the estimates below with what you actually saw. Do not publish a delivery window you have not observed.]

Processing time

Orders are processed within 1 to 2 business days. You get a confirmation email when the order is placed, and a second email with tracking once it ships.

Delivery time

Most Counterwork orders ship from our overseas fulfillment partner. Estimated delivery to the United States is 8 to 12 business days from the day the order ships. That is an estimate, not a guarantee. Carrier delays and customs holds are outside our control and we will not pretend otherwise.

The fast-ship range

A small number of our products ship from a domestic warehouse and arrive in roughly 3 to 5 business days. Those products say so on their own page. If a product page does not mention fast shipping, assume the 8 to 12 day window.

Shipping cost

Shipping is included in the price shown at checkout. Nothing is added at the last step.

Tracking

Tracking numbers often go quiet for 2 to 4 business days between scans. That is normal and does not mean the package is lost. If yours has not moved in more than 5 business days, email us and we will chase the carrier for you.

Where we ship

We currently ship within the United States. [CONFIRM: update if you enable other countries.]

Wrong address

Email us within 12 hours of ordering and we will try to correct it before it ships. Once it ships we cannot reroute the package.

Orders with more than one item

Items may ship separately and arrive on different days. That is not a missing order — each shipment gets its own tracking number.

Lost or stuck packages

If a package stops moving for more than 10 business days, contact us. We will replace it or refund it. You do not have to fight the carrier yourself.

Contact

[I NEED FROM YOU: support email address]