Returns & Refunds

[CONFIRM BEFORE LAUNCH: you have to actually honor every line here. If you will not, change the policy rather than the wording.]

Thirty days, no interrogation

You have 30 days from delivery to ask for a return or refund. Email us with your order number and one sentence about what went wrong. We are not going to make you justify it in three paragraphs.

Used is fine

We accept returns on products that have been used. Most of what we sell cannot be judged without using it — you cannot know whether a frother froths without frothing something.

Often we will not ask for it back

On lower-priced items, return shipping costs more than the product does. In those cases we will refund you and tell you to keep it or pass it on. It is not generosity, it is arithmetic.

Return shipping

If an item arrived damaged, defective, or was the wrong product, we pay return shipping. If you changed your mind, return shipping is yours. [CONFIRM: change this if you want to absorb all return shipping.]

Damaged on arrival

Send a photo. We will replace it or refund it, your choice, and you will not need to ship anything back.

Multi-item orders

You can return part of an order. Tell us which items and we will refund those lines.

Refund timing

Approved refunds go back to the original payment method. Most banks post the credit within 5 to 10 business days. That last stretch is your bank, not us.